12. To maintain the customer's schedule, massive overtime will be required between Christmas and New Years. Many of your team members have put in for vacation during this time. You should:
a. Let the schedule slip and inform the customer
b. First give the employees the choice of working overtime
c. Make the employees cancel their vacation plans and work overtime
d. Hire temporary employees for the overtime

key b

14. In order to balance the needs of the many stakeholders involved in your project the most desirable method to achieve resolution of conflicts would be:
a. Compromise
b. Forcing
c. Controlling
d. Confrontation ????????

key d， 应该是在stakeholder之间寻求共识，a

16. In order for the project manager to fully and effectively understand a stake holder's personal concerns or grievances it may necessary to:
a. Ask for a written description of the problem and submit it through the project office
b. Schedule a project review session with the entire project team
c. Attempt to empathize with the stakeholder
d. Involve the project sponsor as an arbitrator

key c，？？

24. Your executives, in appreciation for the success of your project, have given you a $10,000 bonus to be disbursed among your five-team members. One of the five, who is a substandard worker and accomplished very little on your project, is in your car pool. You should:
a. Provide everyone with an equal share
b. Provide everyone a share based upon their performance
c. Ask the workers to decide among themselves how the bonus should be subdivided
d. Ask the sponsor to make the decision
key c， 我觉得是b， c会构成假民主